Introduction to Cross-Cultural Communication

Why is it important to study culture from a communication perspective? First, culture is both a product and producer of communication. Secondly, communication everywhere contains traces of culture. Specific study devoted to cross-cultural communication can help us identify cultural difference and predict misunderstanding.


This course serves as an introduction to cross-cultural communication by identifying the key challenges presented by cross-cultural interaction and examining how those challenges affect people, their jobs, and their relationships. This course will equip students with tools needed to manage these challenges so they may develop the skills to use in episodes of interaction. As such, students will be exposed to a range of case studies, research applications and strategies in order to develop an appreciation of the communication processes necessary to avoid misunderstandings.

Upcoming Course Dates

Winter 2017-2018 Session


Enrollment Window

17 - 23 October 2017


Class Dates

9 November 2017 - 14 February 2018

Summer 2018 Session


Enrollment Window

10 - 16 April 2018


Class Dates

3 May - 8 August 2018

Meet the Instructor

Dr. Susan L. Steen

Assistant Professor of Cross-Cultural Communication



Need Course Support?

Support Hours: Monday - Friday 0800 - 1600 CST



Air Force Culture and Language Center

551 East Maxwell Blvd Bldg 500

Maxwell AFB, AL 36112



Phone: (334) 953-9292


Phone requests for service will require an e-mail confirmation for tracking and recording purposes.



Fax: (334) 953-1614


When faxing, please include a fax coversheet identifying the course, yourself, and your contact information.

Last Updated: October 31, 2017

  • Course Information


    This course is offered by The Air University to enlisted members of the US Armed Forces (Active Duty, National Guard, and Reserve) participating in the Community College of the Air Force (CCAF) Program.



    To enroll in the course, you must apply through the AU Portal, which can be found on the AF Portal. Applications can only be submitted during the "Enrollment Window" periods listed in the Course Dates section. View Enrollment Directions.


    Program Transcripts

    The Community College of the Air Force (CCAF) will transcript the earned academic credit from this course. To view/order transcripts visit the CCAF website.

  • Methodology

    This course includes short readings, watch video clips/presentations, and complete knowledge checks/exercises within the Blackboard learning management system. There will be lesson quizzes, a midterm, and a final exam. All requirements, including quizzes, mid-term and final exams, must be completed before the final due date in order for you to complete the course.


    Types of Exams

    There are a variety of exams to measure how well you understand concepts and information presented in the course. You will participate in quizzes/exams in a variety of formats, such as true/false, matching, and multiple choice. Minimum passing score for the course is an overall average of 70%.


    Exam Scoring and Feedback

    Blackboard practice exercise and quiz/exam results are instantaneous.


    Course Materials

    Course materials will be provided via the Blackboard learning management system. Access to the internet for research assignments is required.

  • Course Outline

    1. Introduction to Culture and Cross-Cultural Competence

    2. Understanding Culture and Yourself

    3. Understanding Others

    4. Understanding Your Environment

    5. Family and Kinship

    6. Political and Social Relations

    7. Recreation and Leisure Activities

    8. Religion and Spirituality

    9. Using Cultural Domains

    10. Cross-Cultural Communication

    11. Cross-Cultural Conflict

    12. Capstone Activities