Introduction to Cross-Cultural Communication



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Support Hours: Monday - Friday 0800 - 1600 CST



Air Force Culture and Language Center

551 East Maxwell Blvd Bldg 500

Maxwell AFB, AL 36112



Phone: 334-953-9292

DSN: 312-493-9292


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Fax: (334) 953-1614


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Why is it important to study culture from a communication perspective? First, culture is both a product and producer of communication. Secondly, communication everywhere contains traces of culture. Specific study devoted to cross-cultural communication can help us identify cultural difference and predict misunderstanding.


This course serves as an introduction to cross-cultural communication by identifying the key challenges presented by cross-cultural interaction and examining how those challenges affect people, their jobs, and their relationships. This course will equip students with tools needed to manage these challenges so they may develop the skills to use in episodes of interaction. As such, students will be exposed to a range of case studies, research applications and strategies in order to develop an appreciation of the communication processes necessary to avoid misunderstandings.

Course Information


Course Outline


This course is offered by The Air University to enlisted members of the US Armed Forces (Active Duty, National Guard, and Reserve) participating in the Community College of the Air Force (CCAF) Program.




Program Transcripts

This course an entirely on-line, self-paced 12 module course, which requires you to complete short readings, watch associated video clips/presentations, and complete knowledge checks/exercises within the Blackboard learning management system. There will be formal lesson quizzes, a midterm and a final exam.


Types of Exams

There are a variety of exams to measure how well you understand concepts and information presented in the course. You will participate in quizzes/exams in a variety of formats, such as true/false, matching, and multiple choice. Minimum passing score for the course is an overall average of 70%.


Exam Scoring and Feedback

Blackboard practice exercise and quiz/exam results are instantaneous.


Course Materials

Course materials will be provided via the Blackboard learning management system. Access to the internet for research assignments is required.

1. A culture-general approach to cross-cultural competence

2. Manifestations of culture

3. Narrative and Identity

4. Introduction to the field of cross-cultural communication

5. Communication competence skills

6. Paralanguage

7. Nonverbal communication

8. Active listening

9. Communication styles

10. Interaction skills

11. Managing conflict and building relationships

12. Capstone Exercise

Upcoming Course Dates

Winter 2016 - 17


Enrollment Window: 18 - 31 October 2016


Class Dates: 10 November 2016 - 15 February 2017

Summer 2017


Enrollment Window: 11 - 24 April 2017


Class Dates: 4 May - 9 August 2017

Meet the Instructor

Dr. Susan L. Steen

Assistant Professor of Cross-Cultural Communication

About us

Last Updated: April 8, 2017