Introduction to Cross-Cultural Communication
Why is it important to study culture from a communication perspective? First, culture is both a product and producer of communication. Secondly, communication everywhere contains traces of culture. Specific study devoted to cross-cultural communication can help us identify cultural difference and predict misunderstanding.
This course serves as an introduction to cross-cultural communication by identifying the key challenges presented by cross-cultural interaction and examining how those challenges affect people, their jobs, and their relationships. This course will equip students with tools needed to manage these challenges so they may develop the skills to use in episodes of interaction. As such, students will be exposed to a range of case studies, research applications and strategies in order to develop an appreciation of the communication processes necessary to avoid misunderstandings.
This course is offered by The Air University to enlisted members of the US Armed Forces (Active Duty, National Guard, and Reserve) participating in the Community College of the Air Force (CCAF) Program.
This course an entirely on-line, self-paced 12 module course, which requires you to complete short readings, watch associated video clips/presentations, and complete knowledge checks/exercises within the Blackboard learning management system. There will be formal lesson quizzes, a midterm and a final exam.
Types of Tests
Summative assignments will be used to measure understanding and determine the final grade.
Test Scoring and Feedback
Knowledge check/exercise and formative quiz results are instantaneous. Summative assignment results will typically be posted within 1 week of submission.
Course materials will be provided via the Blackboard learning management system. Access to the internet for research assignments is required.
1. A culture-general approach to cross-cultural competence
2. Manifestations of culture
3. Narrative and Identity
4. Introduction to the field of cross-cultural communication
5. Communication competence skills
7. Nonverbal communication
8. Active listening
9. Communication styles
10. Interaction skills
11. Managing conflict and building relationships
12. Capstone Exercise
Upcoming Course Dates
Winter 2018-2019 Session
16 - 22 October 2018
8 November 2018 – 13 February 2019
Summer 2019 Session
9 - 15 April 2019
2 May – 7 August 2019
Download Enrollment Directions
Updated: Apr. 4, 2016
Download Academic Calendar
Updated: June 18, 2018
Download CCC Flyer
Updated: June 18, 2018
Updated: Aug. 1, 2018
Meet the Instructor
Dr. Susan L. Steen
Assistant Professor of Cross-Cultural Communication
Need Course Support?
Support Hours: Monday - Friday 0800 - 1600 CST
Air Force Culture and Language Center
551 East Maxwell Blvd Bldg 500
Maxwell AFB, AL 36112
Phone: (334) 953-9292
Phone requests for service will require an e-mail confirmation for tracking and recording purposes.
Fax: (334) 953-1614
When faxing, please include a fax coversheet identifying the course, yourself, and your contact information.